Have Questions ?

PetRadar is an innovative pet identification solution that consists of a scannable pet tag. This tag can be easily attached to your pet's collar and opens to reveal a comprehensive profile of your furry friend. This profile contains essential information, including your pet's name, photo, medical history, and most importantly, your contact details. PetRadar is designed to provide a quick and effective way for anyone who finds your lost pet to access the necessary information and help facilitate a safe and swift reunion.

No, you don't need a specific app to use PetRadar. PetRadar operates through a simple scanning process that can be done using any smartphone with a camera and QR code scanning capabilities. This means that anyone who finds your pet can easily access your pet's profile without the need for additional software or apps.

PetRadar works by utilizing a scannable QR code on the pet tag. When someone finds your lost pet and scans the QR code with their smartphone, it instantly opens a web page displaying your pet's profile. This profile includes vital information such as your contact details, ensuring a quick and efficient way to reunite you with your pet.

You can access and update your pet's profile from your PetRadar customer dashboard. Simply log in to your account and make any necessary changes to ensure your pet's information is up-to-date. You can view your pets underthe "My Pets" tab.

No! PetRadar is not a subscription. Simply choose the tag or tags you like and purchase them. No setup fees, no monthly fees.

Passive GPS requires the finder to authorize their location sharing with PetRadar. Passive GPS will only work if the finder approves location sharing. This is based on US Privacy laws and isn't something we have control over.

PetRadar tags don't use batteries or have any other electronics within them that offer Active GPS tracking capabilities.

In your customer dashboard, you'll find a tab that says "Activate Tags". In the field provided enter the number shown on your pet tags next to the QR code. This is your activation code.

You can update your pet's profile and information, including their photo and medical history, by logging in to your PetRadar account on the website. Simply click on "Update Tags", choose the pet you wish to update and modify any of the information.

No, you can manage multiple pet tags under a single PetRadar account. This makes it easy to keep track of all your pets and their profiles in one convenient location. Once you activate your tags, you can select them from the "Update Tags" tab.

When someone finds your pet and scans their tag, there is a button on the profile that says "Generate Missing Pet Flyer". Upon tapping the button, a flyer with your pets information will appear and an automatic screenshot will be downloaded to their phone. This allows the finder to share it to social media in the event they can't contact anyone you've added to the profiles contact sections.

PetRadar is designed to work wherever there is an internet connection and a smartphone with QR code scanning capabilities. It is not limited to specific geographic locations, making it a versatile solution for pet owners worldwide.

Yes! They are 100% waterproof. The tags are made of a silicone band and a metal plate with an etched on QR code. Your furry friend is free to swim and play worry free.

When someone scans your pet tag, an email notification is automatically sent to the email used to create the account. Within your customer dashboard, there is a tab for "SMS Alerts". Simply fill in your email, phone number and the carrier and you'll recieve text alerts that someone scanned your pets tag.

The notification will tell you which pet's tag was scanned in the event you have more than one.

Yes, PetRadar is designed to work with any smartphone or mobile device equipped with a camera and QR code scanning capabilities. This ensures that the system is accessible to a wide range of users, regardless of their phone's make or model.

We ship world wide!

All domestic orders include FREE SHIPPING.

Shipping Time:
US Domestic orders will generally take between 3-5 business days.

International Orders can vary depending on multiple factors.

Only products damaged or faulty upon delivery qualify for a return/refund.
Returns must be initiated within 3 days of delivery.

Please send proof of damage by email to [email protected]

Instructions on how to return the item will be sent to the customer.

***Customers are responsible for shipping costs on returned items.***

Once the returned item is recieved, we'll inspect the item and notify the customer via email about the refund status. If the refund is approved, you'll receive a credit to the card used to purchase the tag.

After you purchase a tag and the shipping label is generated, you'll receive and email containing your tracking numbers. In your customer dashboard you'll find a link labeled "Orders".

From here you can enter your tracking number and see the status of your shipment. Alternatively, you can input the tracking code on the carrier's website.

Affiliates are individuals who promote PetRadar using a special link associated with their account to track sales. Each sale by an affiliate will earn a 20% commission.

By purchasing a PetRadar tag you're automatically enrolled in our affiliate program. You can find your affiliate dashboard by logging into your customer dashboard.

By being a PetRadar customer you'll have a first and knowledge of the product and how amazing it is. Ensure you use your affiliate link when promoting to ensure you earn your commision.

**NOTICE**

We cannot verify affiliate sales that did not come from the affiliate link. No commissions will be paid out to sales that were not directly associated with an affiliate link.

We want every pet to have PetRadar! If you run a rescue, a shelter or a pet related business are are interested in a partnership please reach out to [email protected]

If you forgot your password, you can reset it by going to the Login page. Click the link that says "Forgot Password?" Enter your account email.

A reset password link will be sent to your email. Click the link within the email and set a new password.

If you're still having difficulty, please contact [email protected]

During checkout, locate the coupon code field. Enter your discount code and select apply. You total will update with the appropriate discount.

Within your customer dashboard you'll find a support portal. Here you can submit support requests and receive responses all in one convenient location.

We cannot guarantee that out of stock products in various colors or sizes will return. Make sure you buy the tags you want now while their in stock and ready to ship.